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Last updated: January 16, 2025
1. Processing Time:
a. Orders are processed within 1-2 business days.
b. Orders placed after 3 PM or on weekends will be processed the next business day.
2. Delivery Options & Costs:
a. Standard Delivery (3-5 business days): £85
b. Express Delivery (1-2 business days): £95
c. Free shipping on orders over 6 pallets.
3. Tracking:
a. Once dispatched, you will receive a tracking number via email.
1. Eligibility:
Returns are accepted within 14 days of delivery. Items must be unopened and in their original packaging.
2. How to Return:
a. Contact us at [email address] with your order number to initiate a return.
b. Return shipping costs are borne by the customer unless the item is defective.
3. Refund Process:
Refunds will be processed within 5-7 business days after the returned item is inspected.